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Office Hours: 6:00AM - 4:00PM PST

Office Hours: 6:00AM - 4:00PM PST

Toll Free: 888-313-6313

Toll Free: 888-313-6313 ⁄ Local: 949-215-6313

Fax: 949-269-0422

Fax: 949-269-0422

help center
FREQUENTLY ASKED QUESTIONS (FAQS)

We are proud of FenceScreen and want you to be completely satisfied with your Fence Privacy Screen, Banner, Artificial Foliage, Fence Slats, Tarps, and Nets. Below is some helpful information regarding our policies and common questions.

HOW LONG WILL IT TAKE TO SHIP MY ORDER:

FenceScreen has the largest inventory of in-stock ready to ship fence screen products.
Standard orders, Screen rolls, 50ft rolls, Fence Netting, Building Tarp, Fence Slats, Natrahedge Artificial Foliage, Planter Boxes. Standard orders ship within 1 business day.
Custom orders – those with fabricated to specific lengths and height, please allow for up to 5 business days for fabrication.

CUSTOM PRINTED - LOGO ORDERS:

FenceScreen customer orders are printed and finished in-house with state of the art print equipment and fabrication tools. This allows us to offer our customers the fastest turn-around and highest level of quality control of any fabricator coast-to-coast. Typical custom orders ship in 2-5 business days depending on the order size and finishing request. FenceScreen also offers same or next day turn around upon request.

RETURN AND EXCHANGES:

FenceScreen stands behind its merchandise and service. If you are not satisfied with your order, please follow the steps below to receive a credit if it is within 7 days of receipt of your merchandise. No exchanges or returns can be made on custom sized orders; be sure to double check your measurements. We do not accept returns on material that has been installed, unless due to manufacturing error. Only new material is eligible for refund or exchange. All orders eligible for return will be charged a 20% restocking fee. Please email or call customer service; customerservice@fencescreen.com or 1-888-313-6313.

RETURNS FOR REFUND:

On each item returned for refund there is a 20% restocking charge. Custom sized panels, those fabricated to specified dimension cannot be returned, returns only accepted on standard 50’ rolls and accessories.

ORDER TRACKING:

FenceScreen will email you tracking confirmation on your order. If you have not received it please email: customerservice@fencescreen.com