We are proud of FenceScreen and want you to be completely satisfied with your Fence Privacy Screen, Banner, Artificial Foilage, Fence Slats, Tarps, Nets. Below is some helpful information regarding our policies, common questions.

 How Long will it take to ship my order:

FenceScreen has the largest inventory of in-stock ready to ship fence screen products. Standard orders, Screen rolls, 50ft rolls, Fence Netting, Building Tarp, Fence Slats, Natrahedge Artificial Foilage, Planter Boxes. Standard orders ship within 1 business day. Custom orders – those with fabricated to specific lengths and height, please allow for up to 5 business days for fabrication.

Custom Printed – Logo orders:

FenceScreen customer orders are printed and finished in-house with state of the art print equipment and fabrication tools. This allows us to offer our customers the fastest turn around and highest level of quality control of any fabricator coast to coast. Typical custom orders ship in 2-5 business days depending on the order size and finishing request. FenceScreen also offers same or next day turn around upon request.

Return and exchanges:

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with your purchase, we'll assist you with a prompt refund or exchange. All returns for exchange or refund must be returned within 30 days from receipt date. Returns and exchanges must be in new condition and include original product packaging. Return freight paid by the customer. Returns or exchanges older than 30 days are not accepted as time to time our product colors and material change. Please email or call customer service; customerservice@fencescreen.com or 1-888-313-6313.

Returns for Refund:

On each item returned for refund there is a 20% restocking charge. Custom sized panels, those fabricated to specified dimension cannot be returned, returns only accepted on standard 50’ rolls and accessories.

Order Tracking:

FenceScreen will email you tracking confirmation on your order. If you have not received it please email: Customerservice@fencescreen.com