RETURN POLICY
FenceScreen stands behind its merchandise and service. If you are not satisfied with your
order, please follow the steps below to receive a credit if it is within 30 days of
receipt of your merchandise. No exchanges or returns can be made on custom sized and/or fabricated orders;
be sure to double check your measurements. We do not accept returns on material that has
been installed, unless due to manufacturing error. Only new material is eligible for
refund or exchange. All orders eligible for return will be charged a 20% restocking fee and the customer will be responsible for return shipping.
TO PROCESS AN EXCHANGE (United States and Canada)
1) Call Customer Service at 1-888-313-6313 during business hours. If it
is not business hours, please leave a message and your call will be returned promptly.
2) FenceScreen.com will issue a Return Merchandise Authorization Number (RMA
Number) to you if your purchase was delivered within 7 days before the first phone call and
the product is in new and unused condition. You must write your RMA Number on the outside of
your box that you are shipping back to us.
3) All returns must be sent via Fed
Ex, UPS, registered mail, or any other delivery service that can track a package and
requires a signature upon delivery. Your return will not be accepted if you have not been
issued a Return Authorization Number.
4) Custom sized orders cannot be
exchanged for credit.
5) MAIL YOUR ITEM WITH YOUR RMA NUMBER WRITTEN ON THE
OUTSIDE OF YOUR PACKAGE TO:
FenceScreen.com
22961 Arroyo Vista
Rancho Santa
Margarita, CA 92688
Customer Return
6) Once your merchandise is received by FenceScreen.com, you will be
issued a Credit. We will email you a receipt with your credit.
Customized
screens, where FenceScreen has made no error, cannot be returned. If we make an error in
manufacturing your fence screen, we will happily replace it for you. Errors in sizing must
be reported to Customer Service within 7 days of receiving your order.
Shipping
charges will not be refunded on any exchanges. No allowances, refunds, credits, exchanges or
other adjustments may be made for items not returned within 7 days from receipt of your
order.
If, upon receipt, you find that your order has been damaged or has size discrepancies, please call
Customer Service immediately, using the contact information provided on this website. All
shipping damages must be reported within 7 days of delivery. No allowances or credits will
be given after this period.
We work hard to ensure your complete satisfaction.
Unfortunately, from time to time, despite our best efforts and intentions, errors do happen.
FenceScreen shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or
aggravated, after you receive your order and use the merchandise purchased.
RESTOCKING CHARGE
A 20% restocking charge will be applied to all standard returns. Shipping charges will
not be refunded on any exchanges. No allowances, refunds, credits, exchanges or other
adjustments may be made for items not returned within 7 days from receipt of your order.
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