Please allow up to 24 hours to process your order before it is shipped. If you would like an update on your order, please call Customer Service at 1-888-313-6313 and a member of our FenceScreen staff will update you on your order. Please proofread carefully before submitting your order.
Shipping & Production Time:
Standard orders where no sizing is required typically ship within 24 hours of placing order. Custom sized orders "Fabrication to special size is required" allow up to 5 business days for production. Shipping time to your location is in addition to this time.
For orders that require expedited shipping, contact our customer service team for pricing 1-888-313-6313.
All shipping is provided via Fed Ex, UPS or common carrier. We do not require signature for deliveries. We do not ship to P.O. Boxes. We are not responsible for the loss of your order by failed delivery. In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation or if the carrier is delayed for any reason including weather or other acts of God. All of our shipments can be tracked from warehouse to the delivery address.
Return & Exchange Policy:
FenceScreen stands behind its merchandise and service. No exchanges or returns can be made on custom sized orders; be sure to double check your measurements. Only new material is eligible for refund or exchange. All orders eligible for return will be charged a 20% restocking fee.
If a product is on back order, you will promptly be notified as when the product will be shipped. Please call our Customer Service Department to find out when delivery of that item is available.
Our experienced team of professional fabricators are diligent in getting each screen to be the desired size. However, please note that all screens may very by +/- 0.75 inches. This is generally caused by climate temperatures that can cause the material to shrink or expand.