FenceScreen Frequently Asked Questions

FenceScreen has the largest inventory of in-stock ready to ship fence screen products. Standard orders: screen rolls, 50ft rolls, fence netting, building tarp, fence slats, NatraHedge artificial foliage, and planter boxes. Standard orders ship within 1 business day. For custom orders, fabricated to specific lengths and heights, please allow up to 5 business days for fabrication.

FenceScreen customer orders are printed and finished in-house with state of the art print equipment and fabrication tools. This allows us to offer our customers the fastest turn-around and highest level of quality control of any fabricator coast-to-coast. Typical custom orders ship in 2-5 business days depending on the order size and finishing request. FenceScreen also offers same or next day turn around upon request.

FenceScreen stands behind its merchandise and service. If you are not satisfied with your order, please contact us to receive a credit if it is within 7 days of receipt of your merchandise. No exchanges or returns can be made on custom sized orders; be sure to double check your measurements. We do not accept returns on material that has been installed, unless due to manufacturing error. Only new material is eligible for refund or exchange. All orders eligible for return will be charged a 20% restocking fee. Please email hello@fencescreen.com or call customer service.

On each item returned for refund there is a 20% restocking charge. Custom sized panels, fabricated to specified dimensions, cannot be returned. Returns are only accepted on standard 50' rolls and accessories.

FenceScreen will email you tracking confirmation on your order. You can also look it up any time on our Track Order page. If you have not received tracking, please email hello@fencescreen.com.