FenceScreen Ordering & Shipping Information

Everything you need to know about order processing, production times, shipping, freight deliveries, and returns.

Order Processing

Please allow up to 24 hours to process your order before it is shipped. Please proofread your order carefully before submitting, including names, addresses, and zip codes; customers are responsible for the accuracy of the information provided. If you would like an update on your order, call Customer Service at 888-313-6313 and a member of our FenceScreen staff will update you on your order.

Custom Order Minimums

If your order contains items requiring customization or professional design services, an order minimum of $299.99 will apply. If the total of your order does not meet the minimum, the difference will be charged to meet the required threshold.

Shipping & Production Times

• Standard orders: Orders where no sizing is required typically ship within 24 hours of placing the order.
• Custom sized orders: Where fabrication to a special size is required, allow up to 5 business days for production.
• Freight orders: In-stock items shipping via freight typically ship within 1-3 business days.

Shipping time to your location is in addition to production time. For orders that require expedited shipping, contact our customer service team for pricing at 888-313-6313.

Shipping Methods

All shipping is provided via FedEx, UPS, or common carrier. We do not require a signature for deliveries. We do not ship to P.O. Boxes. Domestic service covers the United States and Canada; international customers should call for availability. All of our shipments can be tracked from warehouse to the delivery address using our Track Order page.

Freight Deliveries

• Freight shipments are FOB origin: ownership transfers to the customer when the shipment leaves our warehouse.
• Residential and non-dock business locations automatically include lift-gate service and a delivery appointment.
• Unloading is the customer's responsibility; drivers cannot assist manually.
• Lift-gate service lowers pallets to ground level only, not into buildings or garages.
• Limited-access locations require advance notification and may incur additional fees.

Inspection & Damage Claims

Please inspect your freight shipment before signing the delivery receipt. Any damage must be documented on the receipt with the driver's acknowledgment; we also recommend taking photos. If a shipment arrives damaged, accept the delivery, note the damage, and report it to FenceScreen so we can file a claim with the carrier. Do not refuse the delivery. All shipping damages must be reported within 7 days of delivery.

Returns & Exchanges

• Eligibility window: 7 days from receipt of your merchandise.
• Restocking fee: 20% on all eligible returns; return shipping is paid by the customer.
• Restrictions: No returns on installed material, custom sized or custom printed orders, or used items.
• Authorization: An RMA number issued by Customer Service must accompany all returns.

To start a return, call 888-313-6313 during business hours. Ship your return via FedEx or UPS with the RMA number written on the outside of the package to: FenceScreen Returns Department, 104 Enterprise Ct., Oxford, NC 27565. Our Oxford facility cannot accept USPS shipments; packages sent via USPS will be returned to sender and reshipment costs are the customer's responsibility. See the full Return Policy for details.

Size Variations

Finished screens may vary by +/- 1 inch due to temperature-related material expansion or contraction. All screens above 7'-8" in height come with a center-binding strip to prevent bowing.

Still have questions? Visit the Help Center or contact us.