Customer Center

Please read all the following information on this page before checking out. By using this website you agree to comply with all the terms and conditions stated below including the Return and Exchange Policy. No exceptions will be made to any of the following terms and conditions:

Order Processing:

Please allow up to 24 hours to process your order before it is shipped. If you would like an update on your order, please call Customer Service at 1-888-313-6313 and a member of our FenceScreen staff will update you on your order. Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check the spelling of names, street, city and zip code. Verify that all the information is complete and accurate before submitting your order.

Shipping and Production Time:

FenceScreen carries the largest inventory of fence windscreen anywhere allowing us to pull from our inventory and ship your order quickly. Standard orders where no sizing is required typically ship with in 24 hours of placing order. Custom sized orders "Fabrication to special size is required" allow up to 5 business days for production. Shipping time to your location is in addition to this time.
or orders that require expedited shipping, contact our customer service team for pricing 1-888-313-6313.

The actual color of our products may vary from what is displayed on your monitor due to the variation in color and calbration settings of different monitors.

Our shopping cart is fully secure. Please refer to our Privacy and Security information for further information.

Shipping Policy

All shipping is provided via Fed Ex, UPS or common carrier. We do not require signature for deliveries. We do not ship to P.O. Boxes.

We are not responsible for the loss of your order by failed delivery. In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. All of our shipments can be tracked from warehouse to the delivery address.

At the current time the FenceScreen website will only ship within the United States and Canada. International customers can call our Customer Service Department at 1-888-313-6313 to check on availability of International shipping.

Return and Exchange Policy:

FenceScreen stands behind its merchandise and service. If you are not satisfied with your order, please follow the steps below to receive a credit if it is within 7 days of receipt of your merchandise. No exchanges or returns can be made on custom sized orders; be sure to double check your measurements. We do not accept returns on material that has been installed, unless due to manufacturing error. Only new material is eligible for refund or exchange. All orders eligible for return will be charged a 20% restocking fee.

To Process an Exchange

1) Call the Customer Service 1-888-313-6313 during business hours. If it is not business hours, please leave a message and your call will be returned promptly.

2) FenceScreen.com will issue a Return Merchandise Authorization Number (RMA Number) to you if your purchase was delivered within 7 days before the first phone call and the product is in new and unused condition. You must write your RMA Number on the outside of your box that you are shipping back to us.

3) All returns must be sent via Fed Ex, UPS, registered mail, or any other delivery service that can track a package and requires a signature upon delivery. Your return will not be accepted if you have not been issued a Return Authorization Number.

4) Custom sized orders can not be exchanged for credit.

5) MAIL YOUR ITEM WITH YOUR RMA NUMBER WRITTEN ON THE OUTSIDE OF YOUR PACKAGE TO:

FenceScreen.com
22961 Arroyo Vista
Rancho Santa Margarita, CA 92688

Customer Return

6) Once your merchandise is received by FenceScreen.com, you will be issued a Credit. We will email you a receipt with your credit.

Customized screens, where FenceScreen has made no error, cannot be returned. If we make an error in manufacturing your fence screen, we will happily replace it for you. Errors in sizing must be reported to Customer Service within 7 days of receiving your order.

Shipping charges will not be refunded on any exchanges. No allowances, refunds, credits, exchanges or other adjustments may be made for items not returned within 7 days from receipt of your order.

If, upon receipt, you find that your order has been damaged, please call Customer Service immediately, using the contact information provided on this web site. All shipping damages must be reported within 7 days of delivery. No allowances or credits will be given after this period.

We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the material without hesitation. FenceScreen shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, after you receive your order and use the merchandise purchased.

Back Orders:

If a product is on back order, you will promptly be notified as when the product will be shipped. Please call our Customer Service Department to find out when delivery of that item is available.

International shipping information

Screen Sizes

Our experienced team of professional fabricators are diligent in getting each screen to be the desired size. However, please note that all screens may very by +/- 0.75 inches. This is generally caused by climate temperatures that can cause the material to shrink or expand.