We guarantee all orders that leave our facility
are shipped in good condition. All damage claims must be acknowledged to our Customer Service
Department within 5 working days of receipt of order. In the event that you discover damages
please notify us so that we may file a damage claim with the delivering carrier. Please remember
to keep damages for 7-10 working days so shipper can inspect items.
We have a 20% re-stocking charge for standard returned
merchandise. Custom or special orders are non-returnable. Make sure that you obtain a
FenceScreen.com Article of Approval for custom items. Call 1-888-313-6313 for a Return
Authorization Number (RAN) within 5 days of receipt of your order. We will only accept returns
that have a valid RAN visible on the outer packaging and are freight prepaid. All returns are
subject to inspection by FenceScreen.com. We only credit products that are unused and undamaged
and in re-sellable condition.
FenceScreen.com has standard terms of NET 30 for approved
customers who have completed our credit application. Net 30 terms are based on an annual
purchase of $10,000.00 per calendar year. Payment is due payable on the date of the invoice. We
accept credit cards or checks in advance. If paying by check there is a waiting period so
that funds can be verified. We do not ship any orders C.O.D. All first time orders are to be
paid in advance by check or credit card. FenceScreen.com reserves the right to decline terms to
any company that does not qualify for Credit. FenceScreen.com reserves the right for a 100%
deposit on the first order from any new customer, until credit has been checked.
FenceScreen.com reserves the right to change or alter its
products or pricing at any given period of time. Shipping and handling charges are additional on