We guarantee all orders that leave our facility are shipped in good condition. All damage claims must be acknowledged to our Customer Service Department within 5 working days of receipt of order. In the event that you discover damages please notify us so that we may file a damage claim with the delivering carrier. Please remember to keep damages for 7-10 working days so shipper can inspect items.
We have a 20% re-stocking charge for standard returned merchandise. Custom or special orders are non-returnable. Make sure that you obtain a FenceScreen.com Article of Approval for custom items. Call 1-888-313-6313 for a Return Authorization Number (RAN) within 5 days of receipt of your order. We will only accept returns that have a valid RAN visible on the outer packaging and are freight prepaid. All returns are subject to inspection by FenceScreen.com. We only credit products that are unused and undamaged and in re-sellable condition.
FenceScreen.com has standard terms of NET 30 for approved customers who have completed our credit application. Net 30 terms are based on an annual purchase of $10,000.00 per calendar year. Payment is due payable on the date of the invoice. We accept credit cards or checks in advance. If paying by check there is a waiting period so that funds can be verified. We do not ship any orders C.O.D. All first time orders are to be paid in advance by check or credit card. FenceScreen.com reserves the right to decline terms to any company that does not qualify for Credit. FenceScreen.com reserves the right for a 100% deposit on the first order from any new customer, until credit has been checked.
FenceScreen.com reserves the right to change or alter its products or pricing at any given period of time. Shipping and handling charges are additional on all orders.